Legal

Privacy Policy

At Nuelink, we care about our privacy. And we are committed to protecting your personal information.

Last updated: October 19, 2026

In the following, we will inform you and explain to you everything about our privacy policies, and the share and use of your personal information.

Therefore you can decide whether to use Nuelink or not.

By using Nuelink, you consent to the collection and use of information in accordance with this policy.

What information do we collect?

Personal Information:

We collect your name, email address, IP address and the billing details needed to complete your transactions. Card payments are processed by our payment processor, Stripe, which stores your card details securely; Nuelink does not store your full card number.

In other words, we collect the personal information that you voluntarily provide to us only.

Once you sign up to Nuelink and link your social media accounts such as Twitter, Facebook, Instagram, or LinkedIn with your Nuelink account, we will be able to access some information regarding your social media accounts.

Cookies:

Besides the personal information, we may also collect some non-identifiable information through the use of “cookies”.

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website's computer and stored on your computer's hard drive.

You may instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from a website you visit by modifying its settings. Please keep in mind that if you remove or refuse to accept cookies from the Service, you may not be able to fully access the Service's features.

Log Data:

We'd like to make it clear to you, that every time you visit our Service, we collect information that your browser sends to use and which is called “Log Data”.This Log Data may include information such as your computer's Internet Protocol addresses knowns as IP, browser type, the web pages you visit, the time spent on those pages, and other statistics.

Links to other websites:

Our website may contain links to other websites whose privacy policies may differ from ours. These other websites may install cookies or other files on your computer, collect data, or seek Personal Information from you. Other sites have different policies in place regarding the use and sharing of the Personal Information you provide to them. We are not responsible for the content, privacy and security practices, or policies of third-party sites or services to which the Service provides connections or access. Therefore we encourage you to carefully read the privacy policy and statements of any Website you visit.

Third-Party Services:

Like many other websites, we may also disclose some personal information to third-party services providers. Third-party content may employ cookies, web beacons, or other data collection technologies in connection with your viewing of third-party content on the Service. Third-party web beacons and buttons collect information directly from these third parties, not from Nuelink, whose privacy practices may be different from ours. For additional information, please refer to the data collection, use, and disclosure policies of such third parties.

Nuelink use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How Do We Use This Information?

We may use the Personal Information we collect about you to:

Verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including periodically emailing you service-related announcements.
Send you periodic emails, newsletters, and occasional business announcements and updates.
Create and manage your account.
Process your payments through our payment processor, Stripe.
Manage and publish your content, comments, or messages on social media platforms.
Cluster your Personal Information for analytical purposes.
Provide customer support.

Once you share your content to a social media platform, its use will be governed by that platform's privacy policy. For example, if you choose to connect your YouTube account to our Service, this connection uses YouTube's API services, and the YouTube Terms of Services located at youtube.com/t/terms and Google Privacy Policy located at policies.google.com/privacy will apply to you. By using them you are agreeing to be bound by the YouTube Terms of Service

If you wish to revoke our Service's access to your data, you can do this from the Google security settings page located at security.google.com/settings/security/permissions.

How Do We Protect This Information?

Your privacy is important to Nuelink, and to safeguard the confidentiality of your personal information we employ a number of various security measures to maintain your safety. From hosting your data on a secure server and/or a third-party password-protector to two-factor authentication. Also, any third-party secure service we employ will keep your information private, will not sell or disclose it, and will not contact you directly. When billing and payment information is transferred or received online, it is encrypted.

Besides that, we also take measures to delete your Personal Information or store it in a form that does not allow us to identify you when it is no longer required for the purposes for which we handle it.

Keep in mind that no security system is perfect or impregnable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, changed, or destroyed as a result of a breach of any of our administrative, physical, or technical safeguards, subject to applicable law's obligations to assure or warrant information security.

How Do We Share This Information?

We share personal information only with:

Service providers that help us run Nuelink, such as hosting and cloud storage, payment processing (Stripe), email delivery, customer support and analytics providers. They may use it only to provide their services to us.
The social media platforms you connect, when you publish or manage content on them.
AI assistants and other apps you choose to connect to Nuelink (see "AI Assistants and Connected Apps" below).
Authorities or other parties when required by law, or to protect our legal rights, prevent abuse, or prevent threats to others or criminal acts.

We do not sell your personal information.

We have no control over how the various Social Media Platforms acquire or handle the identifying information that you provide directly to them. Please refer to the privacy policies of those companies for more information about how they use your information.

AI Assistants and Connected Apps

You can connect Nuelink to AI assistants, such as ChatGPT (through the Nuelink plugin) or Claude, and to other apps that use the Model Context Protocol (MCP). You choose whether to connect them, and you can disconnect them at any time.

What we receive: When you ask an assistant to work with Nuelink, it sends us only the details needed for that request, such as a post's caption, a scheduling time, the brand or collection you chose, a feed URL, or a file you asked it to upload. We do not receive your full conversation with the assistant.

What we send back: To complete your request, we return the Nuelink data you asked for, such as your profile name and timezone, brands, collections, connected channel names, posts, media details, automations, and publishing results including engagement figures. The assistant's provider receives this data and handles it under its own privacy policy. For ChatGPT, that is OpenAI's Privacy Policy: https://openai.com/policies/privacy-policy/

How we use it: Only to carry out your request (for example, saving a draft or scheduling a post), to keep the connection secure, and to fix problems. We do not use data received through AI assistants to train AI models.

Sign-in and access: Connections use secure sign-in (OAuth). You sign in to Nuelink and approve access, and the assistant receives an access token, never your password. The connection can only reach the brands and data your Nuelink account can access. Access stays active until you revoke it in Settings → API or disconnect the app.

Your controls: You can disconnect Nuelink in the assistant's settings, and revoke access at any time under Settings → API in Nuelink. Deleting posts through an AI assistant only works if you turn on "Allow AI to perform sensitive actions" in Settings → API.

How Long Do We Keep Your Information?

We keep personal information only as long as we need it for the purposes in this policy:

Account information (name, email, settings): while your account is active. It is deleted when you delete your account.
Your content (posts, drafts, media files, collections, automations): until you delete it or delete your account.
Access to connected social accounts: until you disconnect the account or delete your Nuelink account.
Engagement figures from social platforms: kept with the post they belong to.
Access for AI assistants and other connected apps: until you revoke it in Settings → API or disconnect the app.
Log data (such as IP address, browser type, and requests from connected apps): up to 90 days.
Billing records: as long as tax and accounting laws require, up to 10 years. Card details are stored by Stripe, not by Nuelink.
Backups: copies of deleted data are removed from our backups within 30 days.

Your Choices and Data Deletion

You can:

Correct or update most of your details at any time in Account Settings.
Ask for a copy of your personal data, or for corrections you can't make yourself, by emailing privacy@nuelink.com. We will reply within 30 days.
Disconnect social accounts, AI assistants and other connected apps at any time, and revoke API and AI access under Settings → API.
Unsubscribe from marketing emails using the link in any email.
Delete your account, as described below.

You may request the deletion of all personal data stored in Nuelink by deleting your account by following the steps outlined here. If you encounter any difficulty, send an email from the address linked to your Nuelink account to privacy@nuelink.com with the subject line “Data Deletion Request”. We will permanently delete all personal data.

Important: Deletion does not extend to content already published on third-party social-media platforms; you must remove such material directly from those platforms.

Children's Privacy:

Our site, products, and services are not directed to persons under the age of 18. We do not collect information from people who are under 18 years of age. If you are a parent who is aware that his or her child has provided us with personally-identifying information, please contact us at support@nuelink.com and we will delete such information from our records. We do not intentionally collect Personal Information from minors under the age of 18.